Shipping and Delivery Policy

Applicable Scope: Applies to all orders from GLOBEDEAL LIMITED’s online store (https://www.ocoicay.com/), including menswear (suits/outerwear) and womenswear (outerwear). Placing an order means you agree to these terms.​

I. Shipping Regions​

We offer global shipping to most countries/regions, with notes:​

• Remote areas (e.g., some islands, conflict zones) may have longer shipping times or limited service; we’ll notify you via [email protected] if affected.​

• Customs duties/taxes in the destination country are borne by the recipient (we don’t cover these).​

II. Order Processing Time​

• Processed on Hong Kong working days (Mon-Fri, 9:00-18:00), excluding local public holidays.​

• In-stock items: 1-2 working days; out-of-stock items: notified within 1 working day with proposed delivery timeline.​

III. Estimated Delivery Time​

Delivery time = Processing time + Shipping time (excludes customs clearance):​

• Hong Kong: 2-3 working days (local courier).​

• Asia (e.g., China, Japan, Singapore): 3-7 working days.​

• Europe/North America/Australia: 5-12 working days.​

Note: Delays may happen due to customs, weather, or peak seasons (e.g., holidays).​

IV. Shipping Fees​

• Standard Shipping Fees:​

• Hong Kong: [Insert Fee, e.g., HKD 30].​

• Asia: [Insert Fee, e.g., USD 15].​

• Europe/North America/Australia: [Insert Fee, e.g., USD 25].​

• Weight Surcharge: Orders over 2kg (e.g., bulkier coats) incur [Insert Fee, e.g., USD 5/kg], calculated at checkout.​

V. Shipment Tracking​

• After shipping, a tracking number is sent to your registered email and platform order page.​

• Track via the courier’s official website (we use DHL, FedEx, or local trusted couriers; details in shipping notification).​

VI. Delivery & Receipt Requirements​

• Ensure shipping address accuracy (include street name, unit number; use (852) 50389465 for urgent address adjustments).​

• Recipient may need to sign for the package; if unavailable, courier leaves a notice for rescheduling.​

VII. Delivery Issues (Delay/Loss/Damage)​

• Delay: Contact us within 7 days of estimated delivery date; we’ll coordinate with courier to investigate and update.​

• Loss/Damage: Provide package photos (if damaged) or delivery proof within 3 days of delivery; options include reshipment or full refund (excluding shipping fees unless we’re at fault).​

VIII. Contact Us​

For shipping inquiries (e.g., order status, address changes):​

• Company: GLOBEDEAL LIMITED​

• Address: UNIT 135, 1/F., 143 WAI YIP STREET, KWUN TONG, HONG KONG​

• Email: [email protected] (preferred, response in 1-2 working days)